DELTA — A recent survey suggests Delta residents are pretty much smitten with their community and local government.
Ipsos Reid does a Citizen Satisfaction Survey for the Corporation of Delta every three years. This year, three hundred residents 18 and older were phoned at random between May 16 and June 9.
The survey's results are considered accurate to plus or minus 5.7 per cent, 19 times out of 20. The poll cost Delta $10,700.
According to the survey's results, 44 per cent of respondents identified transportation as the top issue in the municipality, mainly related to traffic congestion. In 2010, it was 31 per cent.
This was followed by growth and development (35 per cent) and municipal government services (11 per cent).
The survey found Delta rates better than other B.C. municipalities for its relatively low crime rate, fewer social and economic concerns and amenities such as parks and community services.
Ninety-nine per cent of the 300 respondents rated their overall quality of life as good or very good, and 74 per cent said it has either improved or stayed the same.
"I am absolutely delighted with the survey," Delta Mayor Lois Jackson said. "It's gratifying to know people are happy with what we're doing. I think this is the highest rating we've had in most categories. I think our staff definitely has to be commended. It makes all the hard work worthwhile."
Eighty-two per cent of survey respondents indicated they are "very or somewhat satisfied" with municipal council and administration and 93 per cent "very or somewhat satisfied" with municipal services. Delta Police received and Fire Services both received 93 per cent in that regard, and public works 81 per cent.
As far as Delta's finances are concerned, 83 per cent of the survey's respondents rate the value for taxes as "very good or fairly good," 43 per cent would increase taxes to enhance or maintain service levels and 40 per cent would cut services to maintain or reduce taxes.
The respondents were also asked how they preferred to receive municipal communications. Twenty three per cent said by newspaper, 23 per cent said by mail, 12 per cent said by email, 11 per cent preferred newsletters or brochures and eight per cent, the internet.
Of those surveyed, half had contacted the municipality within the past year - 76 per cent of those by phone or in person, and 11 per cent by mail. Their top issues were property taxes, road repair, parks and recreation programs, and planning and development information.
All told, 76 per cent of the respondents indicated they are "very or somewhat satisfied" by the service they received from municipal hall and staff were "rated highly" for courteousness, knowledge, helpfulness and timeliness of response.
Also, 71 per cent said they participate in the green can program. The main reasons cited by those who don't participate were backyard composting, that they live in an apartment, have no time, find it an inconvenience, weren't aware of it, and worry about odor.
Sean McGill, Delta's director of human resources and corporate planning, noted that "as with previous surveys, the results indicate that Delta citizens are generally very satisfied with the quality of life and the level and value of services provided by the municipality."
© Copyright 2013